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Honesty vs. Dishonesty: It’s What the ‘Customer’ Values More
You think honesty pays. You’re wrong.
This is the Value Trap. The arrogant, quiet assumption that your currency is the world’s currency. That is because you prize integrity, loyalty, kindness… the market must too. It’s a catastrophic miscalculation.
You build your fortress on these stones. You believe they are the foundation of every deal, every relationship. Then you watch the deal die. And you’re left wondering why your virtue didn’t cash the check.
Consider the story of Arthur.
Arthur valued the truth. He was a sales director. His biggest prospect, a razor-sharp VP named Lena, was ready to sign. The final meeting was a formality. A victory lap.
His competitor, a man named Doyle, was also in the room. Doyle was all flash and mirrors.
Arthur presented his numbers. Clean. Solid. Honest. Then he outlined the timeline. “Realistically,” he said, the words tasting of integrity, “full integration will take twelve weeks. There will be bugs. We’ll work them out together.”
He offered partnership. He offered the unvarnished truth. He offered value.
Then Doyle spoke. He leaned forward, a confidant’s smile. “Lena, I can get you “live” in four weeks. A seamless transition. I’ve already pre-allocated my top engineers. You’ll be up by quarter’s end, guaranteed.”
Arthur knew it was a lie. A physical impossibility. The system couldn’t be built that fast. He looked at Lena, waiting for her recoil from the dishonesty.
She didn’t.
She nodded. She smiled back. She valued speed. She valued the appearance of effortless victory for her own board. Doyle wasn’t selling her software; he was selling her a narrative of triumph. He spoke her language. Arthur was speaking a dead dialect of a kingdom that no longer existed.
Arthur lost the seven-figure deal. Not because his product was worse. But because his core assumption was fatal. He believed Lena wanted a partner. She wanted a magician.
The Value Trap isn’t about abandoning your principles. It’s about the naive expectation that they are the universal price of admission. The market does not trade in kindness. It trades in perceived advantage. Sometimes that advantage is built on your integrity. Often, it is built on the illusion of something else entirely.
Your honesty only pays when the other person is buying it.
Stop assuming they are.