Refund and Returns Policy
ICTN LLP Refund Policy
Effective Date: July 27, 2026
At ICTN LLP, we are committed to delivering high-quality leadership development, coaching, consulting, assessments, and learning resources. This Refund Policy explains when refunds, cancellations, exchanges, and rescheduling are available for products and services purchased through our website.
By purchasing from ICTN LLP, you acknowledge that you have read and agreed to this Refund Policy.
1. Digital Products
Digital products include, but are not limited to:
- eBooks
- Workbooks
- Templates
- Guides
- Downloadable resources
- Digital toolkits
- Online learning materials
- Video or audio content
Due to the nature of digital content, all digital product sales are final.
Once a digital product has been downloaded, accessed, or delivered electronically, it is non-refundable.
This is in accordance with applicable UK consumer legislation regarding digital content supplied immediately after purchase.
If you experience technical difficulties accessing your purchase, please contact us and we will make reasonable efforts to restore access or provide a replacement download.
2. Online Courses and Digital Programmes
Refunds are not available once access to an online course or digital programme has been granted.
If ICTN LLP is unable to provide access due to a technical issue on our side that cannot be resolved within a reasonable period, we may, at our discretion:
- restore access;
- provide an alternative solution; or
- issue a full or partial refund.
3. Assessments
This includes Business EQ®, Leadership Styles, Opportunity Orientation, and any other assessment products offered through ICTN LLP.
Assessment purchases become non-refundable once:
- the assessment invitation has been issued;
- the assessment has been accessed;
- the assessment has been completed; or
- the report has been generated.
If an assessment cannot be completed due to a verified technical issue caused by ICTN LLP or its authorised provider, we will work with you to resolve the issue or provide a replacement assessment.
4. Coaching Services
This applies to:
- Executive Coaching
- Leadership Coaching
- Strategic Intervention Coaching
- Individual Coaching Sessions
Appointments may be rescheduled with at least 48 hours’ notice.
Cancellations made more than 48 hours before the scheduled session may be rescheduled without charge.
Sessions cancelled with less than 48 hours’ notice, or missed without prior notice, may be considered forfeited and are generally non-refundable.
Where exceptional circumstances apply, ICTN LLP may consider alternative arrangements at its sole discretion.
5. Group Coaching Programmes and Workshops
For scheduled workshops and group coaching programmes:
- Cancellations made more than 14 days before the programme start date may receive a full refund, less any applicable administrative fees.
- Cancellations made within 14 days of the programme start date are generally non-refundable.
If you are unable to attend, you may request that your registration be transferred to another participant, subject to ICTN LLP’s approval.
If ICTN LLP cancels or reschedules a programme, participants will be offered either:
- a full refund; or
- transfer to a future programme.
6. Bespoke Consulting and Organisational Programmes
Bespoke consulting engagements and customised organisational development programmes are prepared specifically for each client.
Once work has commenced, payments are non-refundable.
If a project is cancelled before work has begun, any refund will be subject to deductions for work already completed, preparation undertaken, or costs already incurred.
Any project-specific cancellation terms agreed within a signed proposal or contract shall take precedence over this Refund Policy.
7. Physical Products
This applies to books or other physical products sold directly by ICTN LLP.
If your item arrives damaged, defective, or incorrect, please notify us within 14 days of delivery.
Where appropriate, ICTN LLP will:
- replace the item;
- exchange the item; or
- issue a refund.
Returned products must be unused and, where reasonably possible, in their original condition and packaging.
Customers are responsible for return shipping costs unless the item is faulty or supplied incorrectly.
8. Promotional and Discounted Items
Products or services purchased during promotional campaigns, using discount codes, or marked as sale items are generally non-refundable unless required by applicable law.
9. Technical Issues
If you experience difficulty accessing digital products or online services, please contact us promptly.
ICTN LLP will make reasonable efforts to resolve technical issues before considering any refund request.
10. Refund Processing
Approved refunds will be processed to the original payment method used at the time of purchase.
Refund processing times vary depending on your payment provider but typically take 5–10 business days after approval.
ICTN LLP is not responsible for delays caused by banks, card issuers, or payment providers.
11. Chargebacks
If you believe a payment has been made in error, please contact ICTN LLP before initiating a chargeback with your bank or payment provider.
We are committed to resolving payment disputes promptly and fairly.
12. Exceptional Circumstances
ICTN LLP reserves the right to consider refund requests outside this policy where exceptional circumstances exist. Any such decision is made at ICTN LLP’s sole discretion and does not establish a precedent for future requests.
13. Contact Us
If you have any questions regarding this Refund Policy or wish to request assistance, please contact:
ICTN LLP
Email: rawada@ictn.com
Website: www.ictn.com