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Benchmarking - Be The Best of The Best : Cornerstones 5 Part of The 5 Cornerstone of Customer Care Certified by IBHE - Illinois Board of Higher Education

Sales, Marketing and Customer Service
Any

Start Date: 20/11/2015
End Date: 20/11/2015
Duration: 1 Day 9 AM - 5 PM Certification
  

Workshop Description

Benchmarking - Be The Best of The Best : Cornerstones 5  

Part of The  5 Cornerstone of Customer Care   Certified by IBHE  - Illinois Board of Higher Education

 


How can your organization be the best? Who is your best in your market? Why are they the best? Do you want your company to follow global best practices that lead to superior performance? Do you need to know your business performance and productivity? Do you aim to raise your organization’s standards and improve your management strategies to improve the overall output? “You know you need to benchmark, but are just too busy. Well if you don’t benchmark, and then implement improvements based on it, you will find yourself out of business. Then you’ll have plenty of time to benchmark, but it will no longer matter. “ F. John Reh

 

Objectives

This workshop will examines the scope of customer service, study parallel learning, look at the management of change including its effects on shareholder value, help you select benchmark targets, score your performance against the best, and show how to use the results to develop an action plan.

Designed for

This workshop is targeted to every individual working in the company who has any contact with the client.

What you will learn

By the end of this workshop you will be able to:

  • Increase quality, efficiency, and productivity throughout your organization
  • Use both proven and innovative management techniques effectively
  • Improve your management skills and those of your staff
  • Implement winning customer service strategies
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