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ICTN New York Certificates are issued for all our Workshops.
Program Title
 Location Start Date End Date
Offered on Demand
1st Class Customer Service
 Any Offered on Demand
201 Ways to Get an Idea (Be the Person Everyone Comes to for Innovative Ideas)
 Lebanon Offered on Demand
9 Ways to Get Yourself in the Mood to Create
 Lebanon Offered on Demand
Advanced Selling Skills
 Any Offered on Demand
Advanced Tele-Sales for the Telecommunication Organization
 Lebanon Offered on Demand
Assertive Selling Techniques: Grow Revenue
 Any Offered on Demand
Being the Best of the Best (True Customer Satisfaction)
 Lebanon Offered on Demand
Benchmarking Customer Service Strategy
 Lebanon Offered on Demand
Benchmarking: Be the Best of the Best: Cornerstone 5 Part of The 5 Cornerstones of Customer Care Certified by IBHE - Illinois Board of Higher Education
 Lebanon Offered on Demand
Branch Sales
 Any Offered on Demand
Branding
 Any Offered on Demand
Breaking into Pharma Sales*
 Any Offered on Demand
Building Relationships for Success in Sales
 Any Offered on Demand
Code of Honor - Ethical Selling Brings Financial Success: Hallmark 6 Part of the 7 Hallmarks of Sales Success Certified by IBHE - Illinois Board of Higher Education
 Lebanon Offered on Demand
Complaint Handling
 Any Offered on Demand
Conflict Resolution and Negotiation Skills for Managers: Pillar 8™ Part of The 12 Pillars of Management Certified by IBHE - Illinois Board of Higher Education
 Lebanon Offered on Demand
Conflict Resolution and Negotiation Skills for Managers: Pillar 8™ Part of The 12 Pillars of Management Certified by IBHE - Illinois Board of Higher Education
 Lebanon Offered on Demand
Conversation Control Techniques
 Any Offered on Demand
Converting New Leads Into Sales
 Lebanon Offered on Demand
Cracking New Accounts (Boost Your Selling Success)
 Any Offered on Demand
Creating New Strategies for Difficult Times
 Lebanon Offered on Demand
Customer Care: Doctors and Their Patients
 Any Offered on Demand
Customer Care: Nurses and Patients
 Any Offered on Demand
Customer Care: Pharmacists and their Customers
 Any Offered on Demand
Customer Complaints: Golden Opportunity
 Lebanon Offered on Demand
Customize Your Approach to Increase Sales
 Lebanon Offered on Demand
Developing a Marketing Plan
 Lebanon Offered on Demand
Developing Customer Retention Programs
 Lebanon Offered on Demand
Digital Media Planning and Strategy
 Any Offered on Demand
Direct Marketing
 Any Offered on Demand
Driving Business to Your Website
 Any Offered on Demand
Earn your Black Belt in Professional Selling: Hallmark 2 Part of The 7 Hallmarks of Sales Succes Certified by IBHE - Illionois Board of Higher Education
 Lebanon Offered on Oct 25 2017
Email Marketing
 Lebanon Offered on Demand
Emerging Markets Strategies
 Any Offered on Demand
E-Promotions: What Works & What Doesn't*
 Lebanon Offered on Demand
Establish Trust-Proven Techniques for Increasing Sales and Client Response Rates
 Any Offered on Demand
Etiquette and Customer Service for Hospitals
 Any Offered on Demand
Excellence in Marketing: Marketing Business Plan Preparation
 Any Offered on Demand
Face to Face Presentation Strategies for Sales
 Lebanon Offered on Demand
Focus Groups
 Any Offered on Demand
Follow Up to Close Sales
 Lebanon Offered on Demand
Getting Started in a Sales Career : Hallmark 1 Part of The 7 Hallmarks of Sales Succes Certified by IBHE - Illinois Board of Higher Education
 Lebanon Offered on Demand
Guerrilla Selling
 Any Offered on Demand
High Impact Communication: Offensive Selling Skills for Senior Medical Reps
 Any Offered on Demand
High Performance Selling
 Any Offered on Demand
How Can Doctors Promote Themselves Without Advertising?
 Any Offered on Demand
How Do You Look on the Phone?
 Lebanon Offered on Demand
How to Develop, Write and Present Materials for the Media™
 Any Offered on Demand
How to increase sales using the phone
 Any Offered on Demand
How to Make an Angry Customer Happy!!!
 Lebanon Offered on Demand
Implementing a Marketing Plan
 Lebanon Offered on Demand
Internet Marketing Strategies
 Lebanon Offered on Demand
Key Account Management: for New Key Account Managers in Hospital Settings
 Any Offered on Demand
Manager`s Toolkit - 7 Essential "How To" for Operational and Business Management™
 Any Offered on Demand
Managing & Handling Complaints Over The Phone
 Lebanon Offered on Demand
Managing Quality Customer Service
 Any Offered on Demand
Managing Your Corporate Image
 Any Offered on Demand
Marketing and Selling Retail Banking Services and Products
 Any Offered on Demand
Marketing Superstar: Best Case Practices
 Lebanon Offered on Demand
Merchandising and Visual Displays For Better Sales
 Any Offered on Demand
Mystery Shopping / Phantom Visit Programs
 Any Offered on Demand
Negotiating for Win - Win
 Lebanon Offered on Demand
Organize for Greater Sales
 Lebanon Offered on Demand
Outstanding Retailing
 Any Offered on Demand
Overcoming Objections & Closing Sales
 Lebanon Offered on Demand
Phone Power
 Any Offered on Demand
Power Selling
 Any Offered on Demand
Power Up Your Sales Presentation- Generate Immidiate Income: Hallmark 5 Part of the 7 Hallmarks of Sales Success Certified by IBHE - Illinois Board of Higher Education
 Lebanon Offered on Demand
Pricing & Cost Analysis for Marketers
 Any Offered on Demand
Probing & Asking Questions to Close a Sale
 Lebanon Offered on Demand
Professional Sales Manager: Increase Sales by Harnessing the 5 Powers of Your Sales Team (with OOP)
 Any Offered on Demand
Professional Selling Skills (Sales Equals Service)
 Lebanon Offered on Demand
Prospecting for Sales Like a Pro
 Lebanon Offered on Demand
Quantifying Business Opportunities: How to Maximize Market
 Any Offered on Demand
Sales Forecasting for Better Planning - (With Simulation)
 Lebanon Offered on Demand
Sales Management - How to Understand & Unleash the Five Success Factors with Your sales Force with OOP (Psychological & Operational): Hallmark 7 Part of the 7 Hallmarks of Sales Success Certified by IBHE - Illinois Board of Higher Education
 Lebanon Offered on Demand
Sales Management - How to Understand & Unleash the Five Success Factors with Your sales Force with OOP (Psychological & Operational): Hallmark 7 Part of the 7 Hallmarks of Sales Success Certified by IBHE - Illinois Board of Higher Education
 Lebanon Offered on Demand
Sales Plan: Developing, Writing & Presenting
 Any Offered on Demand
Selling and Sales Management
 Any Offered on Demand
Selling it to CEOs
 Any Offered on Demand
Selling The Invisible
 Any Offered on Demand
Selling Your Ideas to Others: How Can I Get My Ideas Accepted?
 Lebanon Offered on Demand
Setting Advertising Objectives and Writing an Effective Brief
 Any Offered on Demand
Strategic Marketing Like a Pro
 Lebanon Offered on Demand
Strategic Sales Planning and Territory Management
 Any Offered on Demand
Street Smart Selling
 Any Offered on Demand
Super Sales Presentations
 Any Offered on Demand
Telephone Techniques & Etiquette
 Any Offered on Demand
The Challenge of Change: Shifting to a Customer Focused Culture
 Lebanon Offered on Demand
The New Era of Salesmanship
 Any Offered on Demand
The Purpose of Business is to Create & Keep the Customer
 Lebanon Offered on Demand
The Right Marketing Skills
 Lebanon Offered on Demand
The Role of Marketing
 Lebanon Offered on Demand
The Sales Funnel
 Any Offered on Demand
Transforming Consumer Insights into Profitable Marketing Strategies
 Any Offered on Demand
Turning Around Your Sales Underachievers
 Any Offered on Demand
Types of Sales Conversations: What to Say and When to Say It
 Lebanon Offered on Demand
Up-selling & Cross Selling by Asking the Right Questions
 Lebanon Offered on Demand
What Does Your Customer Want?
 Lebanon Offered on Demand
World Class Launching: All Steps for a Successful Launching of New Products
 Lebanon Offered on Demand
Your Role in Company Finances
 Lebanon Offered on Demand
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