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How to Make an Angry Customer Happy!!!

Sales, Marketing and Customer Service
Lebanon


Offered on Demand
Duration: Bite Size AM
  

Workshop Description

How to Make an Angry Customer Happy!!!

 


“Bite-Size” workshops are three (3) hours long and designed to provide the maximum value in the minimum time.



Do you know how Nordstrom became the international standard of customer service? Do you seek to achieve similar levels of professional customer service? What strategies should you adopt to benchmark against Nordstrom? How many times have you faced ferocious complaints and merciless criticisms from angry customers? What would it cost you if you left a customer’s problem unresolved? When costumers know that their problems and complaints are taken care of, they are more likely to be fully satisfied with your services and will gladly do business with you in the future.
Transforming an angry customer into a happy one is easy when you know how to:

  • Handle an angry customer and Reduce stress
  • Develop unsurpassed interpersonal skills
  • Build effective communication and understanding
  • Implement incident management

 

 

Objectives

This workshop will provide you with tools to guarantee your customers` satisfaction and techniques to handle an angry client.

Designed for

This workshop will benefit customer service professionals, and professionals who deal regularly with customers.

Follow On Programs:

Conversation Strategies for Influencing Others : Insight 10

Customer Service Equals Revenue

Quality Care , Service Excellence & More: Cornerstone 1

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