How Do You Look on the Phone?

 
“Bite-Size” workshops are three (3) hours long and designed to provide the maximum value in the minimum time.

A phone call is often your customer`s first point of contact with your organization; the first time they ‘see’ how credible and beneficial you may be to them. It provides you with an instant opportunity to connect with both potential and existing customers and to shape a positive professional perception of your organization.
This program will enable you to focus on the essential and distinct telephone skills that will help you to maximize that first opportunity to interact with your customers. What will be covered:

• Creating a `WoW` first impression for your customers.
• Understanding how to listen effectively and use questioning techniques for a quality call.
  
• Avoiding common customer frustrations with telephone service.
  
• Managing your customer telephone conversations for time, problem solving, answering queries and objections.