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Fundamentals of Business Management: Functions of Front-Line Management

Leadership, Management and Administration
Any


Offered on Demand
Duration: 5 Days 9 AM - 5 PM
  

Workshop Description

Fundamentals of Business Management: Functions of Front-Line Management

 

Do you want to know who your link to your customers is? Are you aware that you have very valuable information that is not being explored? Do you want to know who these people are and how are they most probably the most valuable asset to your business?

 

Objectives

This workshop will take you in-depth to the very valuable world of a front-line manager and how they should operate. It will allow you to see how these managers make your strategies a success – or a failure if they’re poorly trained, and how they communicate your ideas to your customers and your customers’ needs and complaints to your executive management.

Designed for

This workshop is aimed at all managers, executives and front line managers who want to learn more about what front-line management is all about.

What you will learn
  • Learn how to optimize your front-line management
  • Learn to better plan including all your levels of management
  • Learn how to gather valuable information existing in your business and essential for success
  • Learn how to increase the motivation of your most important employees
  • Become a better listener to your customers’ needs via listening to your front-line managers
Follow On Programs:

http://www.ictn.com/e-library/performance-improvement

Counseling & Coaching for Better Performance:  Pillar 5

Staffing: Pillar 6

Team Building - Developing High Performance Teams: Pillar 7

EBW Advance Accreditation Program

TMS (Team Management Systems) Accreditation

Financial Expertise for the Aggressive Professional Module A (FFNFM)

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