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Conflict Resolution: Getting Along in the Workplace

Leadership, Management and Administration
Lebanon


Offered on Demand
Duration: Bite Size AM
  

Workshop Description

Conflict Resolution: Getting Along in the Workplace


“Bite-Size” workshops are three (3) hours long and designed to provide the maximum value in the minimum time.



All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a sports event. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict.
How do you manage conflict in your organization? What is the cost of unmanaged conflict in terms of reduced morale and productivity? Being able to effectively manage conflict can often determine the success or failure of any organization. This workshop examines and analyzes:

  • What conflict is and how it can escalate.
  • The five most common conflict resolution styles and when to use them.
  • How to handle or manage conflict in productive ways

 

Objectives

This workshop will allow you to identify what conflict is and how it can escalate, the five most common conflict resolution styles and when to use them and will provide you with methods to be able to handle conflict in productive ways.

Designed for

This workshop will benefit HR departments, team leaders and managers.

Follow On Programs:

The Role of Communication in Conflict Resolution (Verbal & Non-Verbal) 

Facilitating Conflict & Making Positive Interventions (To Do or Not to Do)

 

Power to Influence

 

Resolving Team Conflict

 

NLP: How to Develop Assertiveness & Influence Others

 

http://www.ictn.com/e-library/communication

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