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Customer Complaints: Golden Opportunity

Sales, Marketing and Customer Service
Lebanon


Offered on Demand
Duration: Bite Size AM
  

Workshop Description

Customer Complaints: Golden Opportunity

 


“Bite-Size” workshops are three (3) hours long and designed to provide the maximum value in the minimum time.



This workshop will help you to know how to behave as if complaints are gifts from your customers and to use basic communication principles to handle upset customers. The question to be answered is how can you create a complaint-friendly organization so you can take advantage of the golden opportunities presented when customers finally complain?
Concepts covered:

  • The Complaint-as-a-Gift Philosophy
  • The Links between Complaining Customers, Service Recovery and Continuous Improvement
  • Putting the Complaint-as-a-Gift Strategy into Practice

 

Objectives

This workshop will help you to know how to behave as if complaints are gifts from your customers and to use basic communication principles to handle upset customers.

Designed for

This workshop will benefit professionals who deal with different types of clients constantly.

Follow On Programs:

Creating Profit from Customer Complaints:  Cornerstone 3

Customer Service Equals Revenue

Marketing Superstar: Best Case Practices

Professional Selling Skills (Getting Yourself Powered up): Hallmark 1

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