Complaint Handling
Do you worry about satisfying your customers’ demands? Are you afraid to lose your customers because of an improperly answered complaint? Have you ever encountered a difficult-to-handle customer? What if all your customer-facing people mastered the art of satisfying as many customers as possible? What if they owned the appropriate management skills to handle these complaints and put a smile on the face of an angry customer?
This workshop will help you to know how to:
Everyone in contact with customers whether internal or external: HR managers, Customer Service managers, staff members, sales managers and sales teams.
By the end of this workshop you will become skilled at:
Becoming THE Firm of the Future (Benchmark to Be the Best of the Best)-Cornerstone 5
Creating Profit from Customer Complaints: Cornerstone 3
Customer Service Equals Revenue
Selling Your Ideas to Others (How can I get my ideas accepted?)
Win the Battle for Customer Loyalty: Cornerstone 4