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Workshop closed, for late registrations contact our sales dept. on
sales@ictn.com or call us on 961-1-897353, 961-3-585240.
ICTN New York Certificates are issued for all our Workshops

Complaint Handling

Sales, Marketing and Customer Service
Any


Offered on Demand
Duration: 2 Days 9 AM - 5 PM
  

Workshop Description

Complaint Handling

Do you worry about satisfying your customers’ demands? Are you afraid to lose your customers because of an improperly answered complaint? Have you ever encountered a difficult-to-handle customer? What if all your customer-facing people mastered the art of satisfying as many customers as possible? What if they owned the appropriate management skills to handle these complaints and put a smile on the face of an angry customer?

 

Objectives

This workshop will help you to know how to:

  • Behave as if complaints are gifts
  • Use communication principles to calm upset customers
  • Respond to written complaints
  • Create a complaint-friendly organization and culture
Designed for

Everyone in contact with customers whether internal or external: HR managers, Customer Service managers, staff members, sales managers and sales teams.

What you will learn

By the end of this workshop you will become skilled at:

  • Understanding your customer
  • Setting quality service standards
  • Developing customer retention programs
  • Developing customer recovery systems
Follow On Programs:

Becoming THE Firm of the Future (Benchmark to Be the Best of the Best)-Cornerstone 5

Creating Profit from Customer Complaints:  Cornerstone 3

Customer Service Equals Revenue

Selling Your Ideas to Others (How can I get my ideas accepted?)

Win the Battle for Customer Loyalty: Cornerstone 4

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