Find a Training Program
By Title
By Country
By Month
Training - Workshops & Seminars Description
Workshop closed, for late registrations contact our sales dept. on or call us on 961-1-897353, 961-3-585240.
ICTN New York Certificates are issued for all our Workshops

The Challenge of Change: Shifting to a Customer Focused Culture

Sales, Marketing and Customer Service

Offered on Demand
Duration: Bite Size AM

Workshop Description

The Challenge of Change: Shifting to a Customer Focused Culture

“Bite-Size” workshops are three (3) hours long and designed to provide the maximum value in the minimum time.

A true customer oriented and focused culture can only be reached by first benchmarking to define who the best is, who sets the standards, and what those standards are. It allows you to recognize who carries out the business process very well and has process applications that are appropriate to your own organization. Furthermore, you must understand how customer expectations vary and how to adjust the existing systems and procedures to meet this change. This workshop identifies:

  • The challenge of change
  • What exactly is customer service?
  • Benchmarking as a process of managing change



This workshop aims at introducing you to the concept of customer service and how to shift to customer oriented environment while managing this change.

Designed for

This workshop will benefit business owners, marketing managers, general managers, entrepreneurs and business men.

Follow On Programs:

Discover How to Increase Sales

How to Develop, Maintain & Grow your Customer Base (Customer Care Management from A- Z): Cornerstone 2

Implementing a Marketing Plan

Quality Care , Service Excellence & More: Cornerstone 1


New Member?

Please Register to Continue
First Name*
Last Name*

Returning Member?

Please Login to Continue
New Member? Sign Up Now
Forgot Password?

Forgot Password?

Enter your Email below and Click the Submit button.

Forgot Password?

About Us Consulting Training Executive Search Research Calendar Accreditations Site Map Contact us