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Benchmarking Customer Service Strategy

Sales, Marketing and Customer Service
Lebanon


Offered on Demand
Duration: Bite Size AM
  

Workshop Description

Benchmarking Customer Service Strategy


“Bite-Size” workshops are three (3) hours long and designed to provide the maximum value in the minimum time.

 


Benchmarking is the process of determining who is the very best, who sets the standards, and what those standards are. It allows you to know who carries out the business process very well and has process applications that are appropriate to your own organization. To be truly successful, you need to fully understand the process of benchmarking, how to measure change and how to determine what needs to be done in order to implement the necessary change. This workshop examines:

  • Benchmarking service strategy
  • Benchmarking culture
  • Benchmarking skills and competencies

 

Objectives

This workshop allows you to fully understand the process of benchmarking, how to measure change and how to determine what needs to be done in your company in order to implement the necessary change.

Designed for

This workshop will benefit business owners, business men, general managers and business development managers.

Follow On Programs:

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Focus Your Energy on Achieving Your Goals : Dimension 5

Professional Marketing

Selling Your Ideas to Others (How I Can Get My Ideas Accepted)

Speak with Conviction and Persuasive Power

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