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How to Find Good People and Develop them through Coaching & Counseling : Pillar 5™ Part of the 12 Pillars of Management Program

Leadership, Management and Administration
United Kingdom

Offered on Demand
Duration: 3 Days 9 AM - 5 PM Certification

Workshop Description

Coaching & Counseling - How to Find Good People and Develop Them: Pillar 5™

Part of The 12 Pillars of Management


What is the difference between coaching and counseling and how to benefit from them? What will you gain by having a highly focused and motivated workforce that is able to satisfy your customers?  Who is responsible for coaching and counseling? How will your customers and clients be affected by a workforce that is indifferent? How does coaching affect performance? Counseling and Coaching build loyalty and improve employee retention levels.  Employees’ and managers’ abilities and attitudes affect customers either positively or negatively. Counseling and Coaching continually raise the standards of performance.


 The Coaching and Counseling Workshop aims to establish a clear assessment of performance related situations and provides the required skills and competencies to coach or counsel team members in order to correct negative behaviors and increase performance.

Designed for

 This workshop is addressed to managers or team leaders who want to develop their team member’s skills and competencies to achieve the highest levels of performance.

What you will learn

 By the end of this workshop you will be able to:

  • Tell the difference between coaching and counseling
  • Identify when coaching or counseling is needed
  • Understand the Why, What, Who & How of Coaching
  • Shape your attitude to develop others
  • Build counseling abilities and coaching skills.
  • Provide effective feedback
  • Resolve conflictual situations in a structured manner
  • Develop your Interpersonal Skills.
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