Coaching & Counseling - How to Find Good People and Develop Them: Pillar 5™
Part of The 12 Pillars of Management
What is the difference between coaching and counseling and how to benefit from them? What will you gain by having a highly focused and motivated workforce that is able to satisfy your customers? Who is responsible for coaching and counseling? How will your customers and clients be affected by a workforce that is indifferent? How does coaching affect performance? Counseling and Coaching build loyalty and improve employee retention levels. Employees’ and managers’ abilities and attitudes affect customers either positively or negatively. Counseling and Coaching continually raise the standards of performance.