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Dealing with Difficult People

Personal Development

Start Date: 22/4/2019
End Date: 22/4/2019
Duration: 1 Day 9 AM - 5 PM Certification

Workshop Description

 Dealing with Difficult Customers  

Have you ever wondered how your attitude and actions impact others? How many times have you encountered difficult and unpleasant customers to deal with? Are you seeking to learn new techniques to handle such individuals? In this workshop you will discover how to convert not only the ‘Good’ customers but also the ‘Bad’ and the ‘Ugly’ customers into your loyal advocates.


This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt at work and in your personal life.

Designed for

This workshop is addressed to all staff, senior, middle and entry level and to anyone who wishes to improve their inter-personal skills with customers and build a loyal customer base. 

What you will learn

 By the end of this workshop you will be able to:

  • Differentiate between difficult behaviors and difficult situations
  • Understand the reasons behind difficult behaviors
  • Recognize how our thoughts contribute to negative impressions of others, and how to modify those thoughts
  • Deal with difficult customers

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