Service Excellence, Quality Care & More:
CORNERSTONE 1™

Part of The 5 Cornerstones of Customer Care
Certified by IBHE - Illinois Board of Higher Education

Your service is great! How can this be turned into more sales, higher revenue? What does it cost in revenue when your staff upset prospective or existing clients and cause them to turn to the competition? How much would you gain if your clients and prospective clients were never given the opportunity to consider doing business with anyone else? How would your reputation, the value and benefits of your services or product offerings improve if your staff knew exactly how to communicate your value proposition and win over even the most difficult clients?

“When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason. – Gerry Harvey”