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Benchmarking: Be the Best of the Best: Cornerstone 5 Part of The 5 Cornerstones of Customer Care Certified by IBHE - Illinois Board of Higher Education

Sales, Marketing and Customer Service
Lebanon


Offered on Demand
Duration: 2 Days 9 AM - 5 PM Certification
  

Workshop Description

Benchmarking: Be the Best of the Best
CORNERSTONE 5 


Part of The 5 Cornerstones of Customer Care

Certified by IBHE - Illinois Board of Higher Education

 
 
How can your organization be the best? Who is your best in your market? Why are they the best? Do you want your company to follow global best practices that lead to superior performance? Do you need to know your business performance and productivity? Do you aim to raise your organization’s standards and improve your management strategies to improve the overall output?
 
“You know you need to benchmark, but are just too busy. Well if you don’t benchmark, and then implement improvements based on it, you will find yourself out of business. Then you’ll have plenty of time to benchmark, but it will no longer matter. “ F. John Reh
Objectives

 This workshop will examines the scope of customer service, study parallel learning, looks at the management of change including its effects on shareholder value, help you select benchmark targets, score your performance against the best, and show how to use the results to develop an action plan.

Designed for

 This workshop is targeted to individuals who has some decision making authority in the customer service field and who can affect the customer service result.

What you will learn
 By the end of this workshop, you will be able to :
 
• Increase quality, efficiency, and productivity throughout your organization
• Use both proven and innovative management techniques effectively
• Improve your management skills and those of your staff
• Implement winning customer service strategies
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