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Up-selling & Cross Selling by Asking the Right Questions

Sales, Marketing and Customer Service
Lebanon


Offered on Demand
Duration: Bite Size PM
  

Workshop Description

Up-Selling & Cross Selling by Asking the Right Questions


“Bite-Size” workshops are three (3) hours long and designed to provide the maximum value in the minimum time.



This workshop will introduce you to the world of sales and goes behind the descriptive information about consumer behavior to explain why decisions are made, how customers buy, and how to sell to customers. Practical procedures are discussed step-by-step with examples provided for improving the retail sales process through up-selling & cross- selling techniques.Topics covered will include:

  • Brief review of the Sales Process
  • How to Establish Product Partners
  • Difference between Selling, Up Selling and Cross-Selling.
  • Questioning & Probing Techniques
  • When to Up Sell and Cross-Sell
  • Shift your SP Attitude: from Sales Person to Solution Provider
  • Unleash Customer’s DESIRE through motivational Cross-Selling & Up-Selling Methods
  • Role plays and practical applications from the participants industry and experience

 

Objectives

This workshop will introduce you to the world of sales and goes behind the descriptive information about consumer behavior to explain why decisions are made, how customers buy, and how to sell to customers.

Designed for

This workshop will benefit salespeople and businessmen who are consitantly deaing with clients.

Follow On Programs:

Discover How to Increase Sales

Professional Selling Skills (Getting Yourself Powered up): Hallmark 1

Prospecting for Sales Like a Pro

Selling Your Ideas to Others (How can I get my ideas accepted?)

Types of Sales Conversations: What to Say and When to Say It

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