The Purpose of Business is to Create & Keep the Customer
“Bite-Size” workshops are three (3) hours long and designed to provide the maximum value in the minimum time.
An organization devoted to providing high-quality products and services knows the importance of using customer feedback as a significant source of information. This information is crucial for continuous improvement and development in customer service. Acquiring a good customer is expensive and time consuming; therefore the objective of any successful organization is to keep those customers. This workshop examines:
- How to acquire good customers.
- How to keep these customers once you have won them over, and
- The secrets to customer loyalty