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The Purpose of Business is to Create & Keep the Customer

Sales, Marketing and Customer Service
Lebanon


Offered on Demand
Duration: Bite Size AM
  

Workshop Description

The Purpose of Business is to Create & Keep the Customer


“Bite-Size” workshops are three (3) hours long and designed to provide the maximum value in the minimum time.

 

An organization devoted to providing high-quality products and services knows the importance of using customer feedback as a significant source of information. This information is crucial for continuous improvement and development in customer service. Acquiring a good customer is expensive and time consuming; therefore the objective of any successful organization is to keep those customers. This workshop examines:

  • How to acquire good customers.
  • How to keep these customers once you have won them over, and
  • The secrets to customer loyalty

 

Objectives

This workshop provides you with methods for efficient customer retention and techniques to win their loyalt.

Designed for

This workshop will benefit business owners, entrepreneurs, marketers and sales people.

Follow On Programs:

Conversation Strategies for Influencing Others : Insight 10

CRM: Customer Relationship Management

Creating Profit from Customer Complaints:  Cornerstone 3

Customer Service Equals Revenue

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