Find a Training Program
By Title
By Country
By Month
Training - Workshops & Seminars Description
Workshop closed, for late registrations contact our sales dept. on or call us on 961-1-897353, 961-3-585240.
ICTN New York Certificates are issued for all our Workshops

The Purpose of Business is to Create & Keep the Customer

Sales, Marketing and Customer Service

Offered on Demand
Duration: Bite Size AM

Workshop Description

The Purpose of Business is to Create & Keep the Customer

“Bite-Size” workshops are three (3) hours long and designed to provide the maximum value in the minimum time.


An organization devoted to providing high-quality products and services knows the importance of using customer feedback as a significant source of information. This information is crucial for continuous improvement and development in customer service. Acquiring a good customer is expensive and time consuming; therefore the objective of any successful organization is to keep those customers. This workshop examines:

  • How to acquire good customers.
  • How to keep these customers once you have won them over, and
  • The secrets to customer loyalty



This workshop provides you with methods for efficient customer retention and techniques to win their loyalt.

Designed for

This workshop will benefit business owners, entrepreneurs, marketers and sales people.

Follow On Programs:

Conversation Strategies for Influencing Others : Insight 10

CRM: Customer Relationship Management

Creating Profit from Customer Complaints:  Cornerstone 3

Customer Service Equals Revenue


New Member?

Please Register to Continue
First Name*
Last Name*

Returning Member?

Please Login to Continue
New Member? Sign Up Now
Forgot Password?

Forgot Password?

Enter your Email below and Click the Submit button.

Forgot Password?

About Us Consulting Training Executive Search Research Calendar Accreditations Site Map Contact us