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Pillar 9™: The Psychology of Problem Solving and Decision Making - Part of The 12 Pillars of Management

Leadership, Management and Administration

Start Date: 22/10/2015
End Date: 23/10/2015
Duration: 2 Days 9 AM - 5 PM Certification

Workshop Description

The Psychology of problem Solving and Decision Making: Pillar 9™

Part of The 12 Pillars of Management

What does it cost when the wrong decision is made? How much do you stand to lose in revenue from lost customers, when the ‘real’ problem is not recognized? How much will you gain in time, customer satisfaction, and revenue when problems are correctly and quickly identified and your staff make the ‘best’ decision?


The Problem Solving and Decision Making Workshop aims to present tools and techniques to overcome the challenge of problem analysis, problem solving and decision making. It provides a rational and systematic way to confront problems. The emphasis is on communication in business; however the analytical tools and method presented can be applied across a range of professional and personal situations.

Designed for

 This workshop is addressed to managers or team leaders who are faced with problems and challenges are required to take decisive and appropriate action in solving them.

What you will learn

By the end of this workshop you will be able to:

• Analyze information to clearly describe problems
• Apply problem solving steps and tools
• Identify appropriate solutions
• Select the best approach for making decisions
• Make sound decisions
• Hold productive meetings
• Think creatively and be a contributing member of a problem solving team
• Create a plan for implementing, evaluating, and following up on decisions
• Avoid common decision-making mistakes

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