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Conflict Resolution and Negotiation Skills for Managers: Pillar 8™ Part of The 12 Pillars of Management Certified by IBHE - Illinois Board of Higher Education

Sales, Marketing and Customer Service
Lebanon

Start Date: 5/8/2015
End Date: 7/8/2015
Duration: 3 Days 9 AM - 5 PM Certification
  

Workshop Description

Conflict Resolution and Negotiation Skills for Managers: Pillar 8™


Part of The 12 Pillars of Management
Certified by IBHE - Illinois Board of Higher Education


Do you see conflict as a fearful experience? Are conflictual relationships blocking your performance? What does a failed negotiation cost you? Wouldn’t you want to be in the strongest negotiating position when the stakes are high? Do you know that not only does your success depend on great negotiation skills, but also your company’s negotiating position? Do you know that even experienced negotiators need a refresher from time to time? Become a confident negotiator with the skill to resolve conflict and gain the admiration of all stakeholders.

Objectives

 This Workshop aims to show participants how to take advantage from conflictual situations and use them as opportunities to solve problems and improve relationships. Praticipants will learn how to practically apply the win-win philosophy and the give-get principle in the negotiation process to resolve conflicts or reach agreement.

Designed for

 This workshop is addressed to all individuals, whether employee or manager, as conflict resolution and negotiation are essential aspects of the personal life and the work environment.

What you will learn

By the end of this workshop you will be able to:

• Explain what conflict is and how it can escalate
• Identify the types of conflict and the stages of conflict
• List the five most common conflict resolution styles and when to use them
• Recognize ways to manage conflicts to enhance productivity and performance
• Identify opportunities for negotiation more readily
• Recognize why thorough preparation prior to beginning a negotiation is essential
• Remember the sequential nature of negotiation and why each step is important
• Employ a variety of negotiation strategies and tactics that will meet your needs

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