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Service Excellence, Quality Care & More: Cornerstone 1 Part of The 5 Cornerstones of Customer Care Certified by IBHE - Illinois Board of Higher Education

Sales, Marketing and Customer Service
Lebanon

Start Date: 16/3/2015
End Date: 17/3/2015
Duration: 2 Days 9 AM - 5 PM Certification
  

Workshop Description

Service Excellence, Quality Care & More:
CORNERSTONE 1

 

Part of The 5 Cornerstones of Customer Care
Certified by IBHE - Illinois Board of Higher Education


Your service is great! How can this be turned into more sales, higher revenue? What does it cost in revenue when your staff upset prospective or existing clients and cause them to turn to the competition? How much would you gain if your clients and prospective clients were never given the opportunity to consider doing business with anyone else? How would your reputation, the value and benefits of your services or product offerings improve if your staff knew exactly how to communicate your value proposition and win over even the most difficult clients?

“When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason. – Gerry Harvey”

Objectives

This workshop aims to improve the performance of the organization by minimizing the pressure of dealing with customers. This workshop ensures that your frontline staffs knows exactly what to do and are able to communicate effectively and confidently with even the most difficult customer.

 

Designed for

This workshop is targeted to those who deal with customers in general and every individual working in the company who has some sort of contact with the client.

What you will learn

By the end of this workshop, you will be able to :

• Build strong customer relationships.

• Meet the needs and requirements of your customers.

• Satisfy customer complaints.

• Deal with difficult customers.

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