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1st Class Customer Service

Sales, Marketing and Customer Service

Start Date: 15/12/2014
End Date: 16/12/2014
Duration: 2 Days 9 AM - 5 PM Certification

Workshop Description

1st Class Customer Service

Discover how you can SAVE 20% - 30% on all Public Workshops !

Do you know that your proactive approach to employee skills development helps you leverage customer service as a strategic advantage? Do you want to keep your customers and maintain superior client relations? Do you want to develop communication skills in order to achieve that goal and be able to effectively deal with customers?

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In this workshop you will recognize that service delivery is an “individual response value.” It will assist you to understand how your own behaviour affects the behaviour of others, how to develop more confidence and problem solving skills, and how to communicate more assertively and effectively. You will also learn new ways to make customer service a team approach.

Designed for

1st Class Customer Service targets all employees who deal with the public or who serves those who deal with the public.

What you will learn

By the end of this workshop you will be able to:

  • Clearly identify how you can become more effective in dealing with customers.
  • Identify opportunities within the scope of your authority for dealing effectively with others.
  • Identify the criteria for fair and responsible response to all customers.
Follow On Programs:

CRM: Customer Relationship Management

How to Develop, Maintain & Grow your Customer Base (Customer Care Management from A- Z): Cornerstone 2 

Creating Profit from Customer Complaints:  Cornerstone 3

Customer Service Equals Revenue

Benchmarking Customer Service Strategy


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