In this workshop you will recognize that service delivery is an “individual response value.” It will assist you to understand how your own behaviour affects the behaviour of others, how to develop more confidence and problem solving skills, and how to communicate more assertively and effectively. You will also learn new ways to make customer service a team approach.

1st Class Customer Service targets all employees who deal with the public or who serves those who deal with the public.

By the end of this workshop you will be able to:

• Clearly identify how you can become more effective in dealing with customers.
• Identify opportunities within the scope of your authority for dealing effectively with others.
  
• Identify the criteria for fair and responsible response to all customers.