This workshop will prepare you to serve your patients and clients in the most ethical and thoughtful way, making sure they remain comfortable in their difficult times. It will also show you how to handle hard situations with professionalism and respect towards your clients, ensuring their wellbeing and security.

This workshop is targeted at hospital staff, nurses and even doctors who handle patients on a daily basis.

By the end of this workshop you will be able to:

• Handle tough situations with ease and confidence
• Improve your choice of words when speaking with your customers
  
• Provide comfort for your customers in their most difficult times
  
• Better handle job stress
  
• Adapt basic skills to best meet the needs of customers in crisis