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Workshop closed, for late registrations contact our sales dept. on
sales@ictn.com or call us on 961-1-897353, 961-3-585240.
ICTN New York Certificates are issued for all our Workshops

Etiquette and Customer Service for Hospitals

Sales, Marketing and Customer Service
Any


Offered on Demand
Duration: 1 Day 9 AM - 5 PM
  

Workshop Description

Etiquette and Customer Service for Hospitals



How rewarding would it be to be known as one of the best caring hospitals when it comes to customer care services? What will you lose if you didn’t offer excellent healthcare customer service? How will your reputation be affected when best serve your customers in their times of distress? What perception will they develop when comfort them and provide them with the customer care they need?

 

Objectives

This workshop will prepare you to serve your patients and clients in the most ethical and thoughtful way, making sure they remain comfortable in their difficult times. It will also show you how to handle hard situations with professionalism and respect towards your clients, ensuring their wellbeing and security.

Designed for

This workshop is targeted at hospital staff, nurses and even doctors who handle patients on a daily basis.

What you will learn

By the end of this workshop you will be able to:

  • Handle tough situations with ease and confidence
  • Improve your choice of words when speaking with your customers
  • Provide comfort for your customers in their most difficult times
  • Better handle job stress
  • Adapt basic skills to best meet the needs of customers in crisis
Follow On Programs:

CRM: Customer Relationship Management

How to Develop, Maintain & Grow your Customer Base (Customer Care Management from A- Z): Cornerstone 2

The Art of Communication

http://www.ictn.com/e-library/communication

Customer Care: Pharmacists and their Customers

Customer Care: Doctors and Their Patients

Customer Care: Nurses and Patients

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