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Workshop closed, for late registrations contact our sales dept. on
sales@ictn.com or call us on 961-1-897353, 961-3-585240.
ICTN New York Certificates are issued for all our Workshops

Customer Care: Nurses and Patients

Sales, Marketing and Customer Service
Any


Offered on Demand
Duration: 3 Days 9 AM - 5 PM
  

Workshop Description

Customer Care: Nurses and Patients

 


Do you know that patient’s satisfaction is crucial to your hospital’s reputation and is achieved in part by a positive nurse patient relationship? Do you know that patients and their families count on nurses to keep them connected to their doctors? Do you want to guarantee a high quality patient healthcare experience and achieve service excellence?

 

Objectives

This workshops aims at providing nurses and employees in hospitals to better know how to deal with patients.

Designed for

This workshop will benefit nurses and all employees in hospitals who deal with patients on a daily basis.

What you will learn

By the end of this workshop, you will be able to:

  • Deal with patients
  • Understand their needs
  • Control anger and frustration with patients
  • Communicate with patients in tough times
  • Comfort hurting and frustrated patients
  • Handle stress with patients
Follow On Programs:

CRM: Customer Relationship Management

How to Develop, Maintain & Grow your Customer Base (Customer Care Management from A- Z): Cornerstone 2

Creating Profit from Customer Complaints:  Cornerstone 3

Win the Battle for Customer Loyalty: Cornerstone 4 

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