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Workshop closed, for late registrations contact our sales dept. on
sales@ictn.com or call us on 961-1-897353, 961-3-585240.
ICTN New York Certificates are issued for all our Workshops

Customer Care: Doctors and Their Patients

Sales, Marketing and Customer Service
Any


Offered on Demand
Duration: 3 Days 9 AM - 5 PM
  

Workshop Description

Customer Care: Doctors and Their Patients

 


Do you want to maintain professional rapport with your patients? Do you usually sustain your relationship with them and their families? Do you want to gain their trust and make them have faith in your work ethics and procedures? Do you want to encourage your patients to have confidence in your competence and make them feel that they can confide in you? Do you have the appropriate skills to deal with your patients in different situations?

 

Objectives

This workshop aims at providing doctors with tools that allow them to communicate better with their patients and be able to handle difficult situations.

Designed for

This workshop is targeted to doctors and physicians.

What you will learn

By the end of this workshop you will be able to:

  • Understand the importance of patients’ feelings
  • Build a good relationship with the patients
  • Know how to deal with the patients families and relatives
  • Build up a trustworthy and truthful relationship with the patients
  • Know how to manage your time as a doctor
Follow On Programs:

CRM: Customer Relationship Management

How to Develop, Maintain & Grow your Customer Base (Customer Care Management from A- Z): Cornerstone 2

Creating Profit from Customer Complaints:  Cornerstone 3

Win the Battle for Customer Loyalty: Cornerstone 4 

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