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Workshop closed, for late registrations contact our sales dept. on
sales@ictn.com or call us on 961-1-897353, 961-3-585240.
ICTN New York Certificates are issued for all our Workshops

Managing Quality Customer Service

Sales, Marketing and Customer Service
Any


Offered on Demand
Duration: 2 Days 9 AM - 5 PM Certification
  

Workshop Description

Managing Quality Customer Service



Do you want to take your customer service department from good to excellent? How rewarding would it be if used techniques that will amaze customers and gain their loyalty? What could you do to manage and deliver premium level customer service? How can your company avoid the “average customer service” reputation and how can affect its revenues?

 

Objectives

This workshop offers valuable information and tools that are designed to help you learn and implement the best practices in Quality Customer Service.

Designed for

This workshop will benefit all business owners, entrepreneurs, managers and hospitality industries.

What you will learn

By the end of this workshop, you will be able to:

  • Set standards for quality customer service
  • Identify and build a successful customer service team
  • Satisfy the customer’s needs
  • Turn complaints into opportunities
  • Expand your customer’s base and gain their loyalty

 

Follow On Programs:

CRM: Customer Relationship Management

How to Develop, Maintain & Grow your Customer Base (Customer Care Management from A- Z): Cornerstone 2

Implementing a Marketing Plan

Professional Marketing

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