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Workshop closed, for late registrations contact our sales dept. on
sales@ictn.com or call us on 961-1-897353, 961-3-585240.
ICTN New York Certificates are issued for all our Workshops

Customer Care: Pharmacists and their Customers

Sales, Marketing and Customer Service
Any


Offered on Demand
Duration: 3 Days 9 AM - 5 PM
  

Workshop Description

Customer Care: Pharmacists and their Customers



Do you want to maintain professional rapport with your customers and clientele? Do you want them to enjoy coming to your pharmacy while gaining their trust and making them have faith in your work ethics and procedures? How will customer care increase your profits? Do you want to gain a competitive advantage over other pharmacies? Do you want to encourage them to have confidence in your competence and make them feel that they can confide in you?

Objectives

This workshop aims at providing pharmacists with tools that allow them to communicate better with their customers and be able to handle difficult situations.

Designed for

This workshop is targeted to pharmacists.

What you will learn

By the end of this workshop you will be able to:

  • Understand the importance of the customer’s feelings
  • Build a good relationship with the clients
  • Know how to deal with the customers and their families
  • Build up a trustworthy and truthful relationship with them
  • Know how to manage your time as a pharmacist
Follow On Programs:

CRM: Customer Relationship Management

How to Develop, Maintain & Grow your Customer Base (Customer Care Management from A- Z): Cornerstone 2 

Creating Profit from Customer Complaints:  Cornerstone 3

Customer Service Equals Revenue

Up-selling & Cross Selling by Asking the Right Questions

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