This workshop offers valuable information and tools that are designed to help you learn the best practices in customer service. It will help you implement these practices in your organization, and improve how you, your staff, and your organization perform in the crucial area of customer service.

This workshop is targeted to those who supervise customer service teams or those who are responsible for effective contact with the clients.

By the end of this workshop you will be able to:

• Deliver outstanding service for customers
  
• Interact properly
  
• Improve the ways of communication
  
• Manage the way customers perceive you
  
• Deliver proper and positive customer care
  
• Be attentive and ensure great customer service