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Outstanding Retailing

Sales, Marketing and Customer Service
Any


Offered on Demand
Duration: 3 Days 9 AM - 5 PM
  

Workshop Description

Outstanding Retailing

 


Are your customers happy and satisfied? Does your company have good customer service? Are you ensuring that customers’ satisfaction is maintained? What if your customer care management skills are costing you valuable clients? Customer service is the building block of a thriving business which is why guaranteeing stronger customer relationships is very important.

 

Objectives

This workshop offers valuable information and tools that are designed to help you learn the best practices in customer service. It will help you implement these practices in your organization, and improve how you, your staff, and your organization perform in the crucial area of customer service.

Designed for

This workshop is targeted to those who supervise customer service teams or those who are responsible for effective contact with the clients.

What you will learn

By the end of this workshop you will be able to:

  • Deliver outstanding service for customers
  • Interact properly
  • Improve the ways of communication
  • Manage the way customers perceive you
  • Deliver proper and positive customer care
  • Be attentive and ensure great customer service
Follow On Programs:

Consultative Relationship Selling: Hallmark 7

Discover How to Increase Sales

Financial Expertise for the Aggressive Professional Module A (FFNFM)

Consumer Psychology (The Key to Retail Management & Merchandising):  Hallmark 5

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