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The Outstanding Receptionist

Leadership, Management and Administration
Any


Offered on Demand
Duration: 1 Day 9 AM - 5 PM
  

Workshop Description

The Outstanding Receptionist


What does it cost you when potential customers are not impressed by your receptionist’s competencies? How much will you lose if she doesn’t have the ability to guarantee customer’s satisfaction and interact with different types of individuals? What will you gain if your receptionist had distinguishing customer service and communication skills?

 

Objectives

This workshop will improve your communication, telephone etiquette and listening skills, and will guarantee you customer’s satisfaction.

Designed for

This workshop will benefit front liners who work as receptionists and front office positions, and deal with customers.

What you will learn

By the end of this workshop you will be able to:

  • Understand the receptionist’s personal characteristics
  • Understand the receptionist’s duties and responsibilities
  • Adopt and promote positive attitude
  • Meet the client’s expectations
Follow On Programs:

Becoming the Expert Administrative Executive (Assistant)

Business Writing For Administrative Professionals

Professional Administrative & Office Personnel

Business Protocol and Cultural Do`s and Taboos

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