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How to increase sales using the phone

Sales, Marketing and Customer Service

Offered on Demand
Duration: 1 Day 9 AM - 5 PM

Workshop Description

How to increase sales using the phone

Are you looking for a different approach to dramatically increase your sales success? Are you fed up of being rejected when calling clients? Don’t you think it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix? The telephone can supplement, enhance, and sometimes replace other means of marketing and selling.



The goal of our telemarketing training program is to give participants the opportunity to learn, practice and implement skills necessary to ask the right questions, understand the answers and utilize the information essential in moving forward to a close. This program will help you develop the listening skills required to wait for all the answers. And you will learn to hear what are the key ‘hot buttons’ or influencing factors necessary to close.

Designed for

This workshop is designed for those who are looking to increase their sales through telephone selling, or want to set up their own telesales unit.

What you will learn

By the end of this workshop you will be able to:

  • Get past the discomfort of cold calls by learning how to warm up your sales approach
  • Develop a script to maximize your efficiency
  • Develop a plan for making the call and following up in a timely fashion
  • Learn what to say create interest, handle objections and close the sale
  • Generate more leads and repeat business by using the telephone more effectively
Follow On Programs:

Consultative Relationship Selling: Hallmark 7

Emailing Your Way to the Top

Prepare to Present with Power

Interpersonal Communication: Forging Lasting Relationships


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