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Being the Best of the Best (True Customer Satisfaction)

Sales, Marketing and Customer Service
Lebanon


Offered on Demand
Duration: Bite Size AM
  

Workshop Description

Being the Best of the Best (True Customer Satisfaction)


“Bite-Size” workshops are three (3) hours long and designed to provide the maximum value in the minimum time.


Benchmarking is the process of determining who is the very best, who sets the standards, and what those standards are. It allows you to know who carries out the business process very well and has process applications that are appropriate to your own organization. This workshop stimulates ideas for improving customer management in your enterprise, but most importantly, helps you to evaluate your position in the journey towards true customer satisfaction.
The key customer service processes:

  • Managing customer relationships
  • Delivering service through people
  • Managing dissatisfaction
  • Managing customer satisfaction

 

Objectives

This workshop stimulates ideas for improving customer management in your enterprise, but most importantly, helps you to evaluate your position in the journey towards true customer satisfaction.

Designed for

This workshop will benefit managers, business owners and people who work in customer service.

Follow On Programs:

Becoming THE Firm of the Future (Benchmark to Be the Best of the Best)-Cornerstone 5

Marketing Superstar: Best Case Practices

Professional Marketing

Selling Your Ideas to Others (How can I get my ideas accepted?)

Win the Battle for Customer Loyalty: Cornerstone 4

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