Managing & Handling Complaints Over The Phone

“Bite-Size” workshops are three (3) hours long and designed to provide the maximum value in the minimum time.

An organization devoted to the provision of high-quality products and services should recognize the importance of customer feedback (even in the form of complaints) as a significant source of information. This kind of information is crucial for constant development in the customer service and continuous process improvement by understanding how to:

• Create a complaint-friendly organization and culture
• Satisfy even the most difficult customers
  
• Behave as if complaints are gifts
  
• Handle telephone complaints
  
• Manage complaints for positive results
  
• Use the feedback to achieve extraordinary service levels