Managing & Handling Complaints Over The Phone
“Bite-Size” workshops are three (3) hours long and designed to provide the maximum value in the minimum time.
An organization devoted to the provision of high-quality products and services should recognize the importance of customer feedback (even in the form of complaints) as a significant source of information. This kind of information is crucial for constant development in the customer service and continuous process improvement by understanding how to:
- Create a complaint-friendly organization and culture
- Satisfy even the most difficult customers
- Behave as if complaints are gifts
- Handle telephone complaints
- Manage complaints for positive results
- Use the feedback to achieve extraordinary service levels