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Managing & Handling Complaints Over The Phone

Sales, Marketing and Customer Service
Lebanon


Offered on Demand
Duration: Bite Size PM
  

Workshop Description

Managing & Handling Complaints Over The Phone

 


“Bite-Size” workshops are three (3) hours long and designed to provide the maximum value in the minimum time.



An organization devoted to the provision of high-quality products and services should recognize the importance of customer feedback (even in the form of complaints) as a significant source of information. This kind of information is crucial for constant development in the customer service and continuous process improvement by understanding how to:

  • Create a complaint-friendly organization and culture
  • Satisfy even the most difficult customers
  • Behave as if complaints are gifts
  • Handle telephone complaints
  • Manage complaints for positive results
  • Use the feedback to achieve extraordinary service levels

 

 

Objectives

This workshop will show you how to deal and handle customers` complaints over the phone.

Designed for

This workshop will benefit professionals who work in customer service and deal with clients over the phone.

Follow On Programs:

Conversation Strategies for Influencing Others : Insight 10

CRM: Customer Relationship Management

Customer Service Equals Revenue

Quality Care , Service Excellence & More: Cornerstone 1

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