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Telephone Techniques & Etiquette

Sales, Marketing and Customer Service

Offered on Demand
Duration: 1 Day 9 AM - 5 PM

Workshop Description

Telephone Techniques & Etiquette

What will you gain if your company’s secretaries and personal assistants gain a professional approach on telephone techniques? How beneficial is it for them to understand the essential? Do you always succeed in getting through to the exact person you wish to speak to? What will you lose if you give the wrong impression of your organization from one phone call? How beneficial would it be if you can grab the opportunity to learn the essential telephone methods to improve your skills in that area?



With the growing responsibilities of your role, this workshop will help you perform your job successfully and more effectively, adding therefore value to your company.

Designed for

This workshop will benefit executive and personal secretaries and personal assistants who want to improve their telephone communication skills.

What you will learn

By the end of this workshop you will be able to:

  • Interact with people in ways which reinforce positive working relationships
  • Manage personal emotions, time and stress
  • Manage ingoing and outgoing calls
  • Communicate effectively (Oral/Aural) at the workplace
  • Manage your phone voice
Follow On Programs:

CRM: Customer Relationship Management

Discover How to Increase Sales

Prospecting for Sales Like a Pro

Telephone Sales (Use the Telephone Like a Power Tool) :  Hallmark 4


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